Clydesdale Bank Plc
Financial Ombudsman decision DRN3019868 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
the bank amended the account holders’ names, removing their second given names, without reference to them.Identity checks and access
They are also unhappy about the way the bank investigated their complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3019868.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.