NewDay Ltd

Financial Ombudsman decision DRN3017104 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr B complains that NewDay Ltd caused him unnecessary embarrassment by blocking his card.Funds blocked or frozen

NewDay didn’t try to contact Mr B to see what the problem was, or to let him know his card was blocked.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3017104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.