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Tesco Personal Finance Limited
Financial Ombudsman decision DRN3017080 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Mr T complains Tesco Personal Finance PLC put barriers in his way when he tried to get his account unblockedFunds blocked or frozen
He describes himself as vulnerable too – and I agree he’s likely to fall within the FCA’s definition of “vulnerable”.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3017080.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.