Lloyds Bank PLC

Financial Ombudsman decision DRN3015814 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Ms E has complained about the service she received from Lloyds Bank PLC in relation to a chargeback.Card dispute or chargeback

Ms E was also unhappy with some of the communications she had with Lloyds following her complaint about the chargeback.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3015814.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.