HSBC Bank plc

Financial Ombudsman decision DRN3011268 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Miss G complains that HSBC Bank Plc took too much money out of her current account to pay her credit card account.Charges and fees

Miss G said that she made a payment onto her credit card at the end of January, as she’d agreed to do, but the bank took another payment for the same amountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3011268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.