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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN3002680 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss G complains that The Co-operative Bank Plc treated her unfairly when it passed account to a debt collection company.Treatment in financial difficulty

Miss G was also concerned when The Co-op told her the debt would appear on her credit file for a second time if the bank brought it back in house.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3002680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.