Nationwide Building Society

Financial Ombudsman decision DRN3001619 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss W complains about the way Nationwide Building Society dealt with her when she tried to make a mortgage application.Mortgage administration

It did accept that she “had experienced instances of poor service” so offered Miss W £250 by way of an apology.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3001619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.