Bradford & Bingley Limited

Financial Ombudsman decision DRN2998839 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain about the service provided and the cost of calls when they phone Bradford & Bingley Plc to make mortgage paymentsMortgage administration

Mrs G has experienced difficulties making her mortgage payments by phone, including being on hold for long periods and being transferred to different departmentsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2998839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.