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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN2993406 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
She has complained about interest added to her account with regards to a Buy Now Pay Later (BNPL) agreement.Charges and fees
Miss B is also unhappy about the customer service she says she received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2993406.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.