Express Gifts Limited

Financial Ombudsman decision DRN2991493 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Fri Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove any adverse entries arising from this complaint that have been applied to Miss C’s credit file.Credit file reporting

I don’t think that EGL has handled the delayed delivery aspect of Miss C’s complaint satisfactorily.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2991493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.