GE Money Home Lending Limited

Financial Ombudsman decision DRN2988676 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Mon Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs C complain that GE Money Home Lending Limited didn’t treat them fairly when they were suffering from financial hardship.Treatment in financial difficulty

GE Money agreed to refund 20 arrears fees that had been charged in months where Mr and Mrs C met the full contractual monthly payment.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2988676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.