Barclays Bank Plc
Financial Ombudsman decision DRN2982554 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss L complains that Barclays Bank PLC gave her poor advice about how to use a £5,000 inheritance.Product mis-sold
Barclays said it had no record of Miss L requesting £5,000 to be paid off the loan, but said it opened an ISA as she wanted to invest it. However, it accepted it could have responded quicker to Miss L’s complaint and paid her £100 for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2982554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.