Santander UK Plc
Financial Ombudsman decision DRN2981509 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
She says she didn’t do this.Unauthorised transaction
Santander said that because her passbook hadn’t been updated for over 20 years the entries had been consolidated.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2981509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.