Santander UK Plc
Financial Ombudsman decision DRN2976757 Not upheld
Not upheldoutcome, as published by the Ombudsman
£280redress stated in the decision
Thu Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Mrs G complains that Santander UK Plc is holding her responsible for the overdraft on her bank account. Mrs G says that the overdraft exists because she was a victim of fraudulent activity and she should not be liable.APP scam refund refused
It also agreed to cancel fees and charges in connection with the unauthorised overdraft.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2976757.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.