Bank of Scotland Plc

Financial Ombudsman decision DRN2974690 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He does not accept Bank of Scotland’s offer to pay £75 compensation and £30 towards his call costs.Complaint handling

Mr A complains about the service he received from Bank of Scotland plc after a payment he tried to make on his credit card was declined.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2974690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.