Santander UK Plc
Financial Ombudsman decision DRN2973614 Not upheld
Not upheldoutcome, as published by the Ombudsman
£80,000redress stated in the decision
Mon Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Mr D complains that Santander UK Plc is insisting on payment of the full amount owing under the mortgage that Miss M took out in 2007.Mortgage administration
This complaint is made by Mr D, the widower and executor of the estate of Miss M.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2973614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.