Barclays Bank UK PLC

Financial Ombudsman decision DRN2971233 Upheld

Upheldoutcome, as published by the Ombudsman

£53,884redress stated in the decision

Sun Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs C complain that Barclays Bank UK PLC wrongly applied some of their lump sum payments to the repayment part of their mortgage instead of the interest only part.Mortgage administration

Barclays should have discussed the allocation of the payments with Mr and Mrs C.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2971233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.