Lloyds Bank PLC

Financial Ombudsman decision DRN2965690 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

She is seeking the refund of additional fees which she incurred for going over her overdraft limit and having direct debits returned.Charges and fees

Lloyds Bank PLC accept that it mis-sold bank account packages to Mrs P.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2965690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.