Close Brothers Limited

Financial Ombudsman decision DRN2965117 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss S complains that a car supplied with finance from Close Brothers was mis-sold because it didn’t have 12 months MOT and a full service history.Product mis-sold

Close Brothers didn’t issue a final response to Miss S until after this service had become involved. I think Close Brothers could have handled the complaint in a timelier mannerComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2965117.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.