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John Lewis Financial Services Limited
Financial Ombudsman decision DRN2957183 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
I note that John Lewis sent Miss H two default notices on 13 December 2012 and 8 May 2013. A default was registered on Miss H’s credit file on 28 February 2013.Credit file reporting
Miss H complains that John Lewis Financial Services Limited will not refund a payment she made to a company using her credit card.Card dispute or chargeback
I note that the John Lewis told Miss H that outbound collections activity would be suspended whilst this service was considering the complaint. It seems however the Miss H received some collections calls from John Lewis around the beginning of 2013.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2957183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.