Bank of Scotland Plc

Financial Ombudsman decision DRN2947756 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

sensitive information about her account being sent to her brother by mistakeData and privacy

BoS also by mistake amended her address on her own account to her brother’s addressService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2947756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.