Black Horse Limited
Financial Ombudsman decision DRN2945742 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Black Horse was not charging interest at the time of the transfer, but the new lender started to apply interest shortly after taking over the loan.Interest and rates
Ms M complains that Black Horse Limited sold her loan to a third party without communicating the existing terms.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2945742.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.