National Westminster Bank Plc

Financial Ombudsman decision DRN2943780 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs S complaints National Westminster Bank Plc (‘NatWest’) closed her account without informing her.Account closed or refused

NatWest hasn’t been able to show it contacted Mrs S to confirm the closure. And it should’ve provided written notice to her. So the bank has made a mistake in failing to communicate its actions properly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2943780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.