Santander UK Plc
Financial Ombudsman decision DRN2935963 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Mrs H and Mr C complain that Santander UK Plc have declined their request to extend the term of their interest-only mortgage unfairly.Mortgage administration
They were also unhappy that Santander had kept calling them despite them being aware that both Mrs H and Mr C are deaf, and so find telephone communication difficult.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2935963.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.