National Westminster Bank Plc

Financial Ombudsman decision DRN2930968 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

NatWest was unwilling to provide him the reasons for its refusal.Account closed or refused

NatWest has acknowledged that it failed to communicate effectively with Miss C and had apologised for the insensitivity shown in writing to the deceased trustee.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2930968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.