NewDay Ltd

Financial Ombudsman decision DRN2925946 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Identity checks and access, Complaint handling

In the Ombudsman’s words

She asked for £500 compensation, plus a refund of all fees and charges since NewDay received the returned mail in early January.Charges and fees

Mrs M, represented by Mr C, complained about the processes NewDay Ltd used when a customer’s account was locked out.Identity checks and access

Mrs M complained, but this was logged as dissatisfaction instead of a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2925946.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.