HSBC Trust Company (UK) Ltd

Financial Ombudsman decision DRN2924150 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

And they’ve got concerns about the charges HSBC has billed for acting as executor.Charges and fees

They complain about the way that the executor HSBC Trust Company (UK) Ltd has acted.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2924150.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.