TSB Bank plc

Financial Ombudsman decision DRN2922267 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

So I don’t think that TSB should refund the account fees from 2008.Charges and fees

Miss B complains that TSB Bank plc (TSB) mis-sold both packaged accounts to herProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2922267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.