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National Westminster Bank Plc

Financial Ombudsman decision DRN2915601 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

NatWest defaulted Mr B’s credit card account. In March 2018, NatWest wrote to Mr B at the UK address it had for him about the balance outstanding on his credit card account. In that letter, it said that it might use its right of set-off to clear the outstanding amount by transferring money from other accounts in Mr B’s name.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2915601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.