Barclays Bank UK PLC

Financial Ombudsman decision DRN2907645 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs W complain that Barclays Bank UK PLC hasn’t agreed to extend the term of their interest only mortgage, or convert it to a lifetime mortgage.Mortgage administration

I do think it’s clear Mr and Mrs W are vulnerable customers. So I do think that, moving forwards, Barclays should reconsider how it deals with them.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2907645.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.