Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2903680 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

money that was fraudulently withdrawn from her account by a third partyUnauthorised transaction

the Post Office admitted that there had been some customer service failings when it had been handling the complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2903680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.