Firms › Capquest Debt Recovery Limited ›

Capquest Debt Recovery Limited

Financial Ombudsman decision DRN2903027 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Capquest agreed to put the account on hold for a period when Mr R said that he was disputing the account with the original creditor and it has agreed to continue allowing reduced payments to be made to the account.Treatment in financial difficulty

Capquest accepts that it should not have continued to contact Mr R by telephone after he requested all contact to be in writingService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2903027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.