Bank of Scotland Plc

Financial Ombudsman decision DRN2902585 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that Bank of Scotland plc (BoS) started action to enforce a possession order after telling him it would agree an arrangement to pay when he could confirm his income.Treatment in financial difficulty

Mr B also complains that BoS hadn’t referred him to its team dealing with vulnerable customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2902585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.