National Westminster Bank Plc

Financial Ombudsman decision DRN2902331 Not upheld

Not upheldoutcome, as published by the Ombudsman

£752redress stated in the decision

Fri Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refunded £752.03 of interest and chargesCharges and fees

NatWest accepted it had not changed Ms R’s address when requested to do so and it was the bank’s mistake which had caused her account to default.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2902331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.