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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN2896551 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
compensation for its lack of communication, incorrect information, and delays in dealing with Mr H’s claimComplaint handling
compensation for its poor handling of Mr H’s claimService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2896551.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.