Capital One (Europe) plc

Financial Ombudsman decision DRN2891651 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

She has been charged over limit fees on multiple occasions.Charges and fees

She found out that negative markers were put on her credit file in relation to missed payments in June and August.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2891651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.