Lloyds Bank PLC

Financial Ombudsman decision DRN2881233 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Lloyds should have frozen the account then and, due to the error it made, should not fairly have added further interest or charges.Charges and fees

Lloyds cannot explain why it did not write to Mr S, at the address it had on record, until 2 September 2016 to say it could not even change the mandate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2881233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.