Bank of Scotland Plc

Financial Ombudsman decision DRN2874567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr F has complained about the interest rate and the fact he was not told on every statement what the rate was.Interest and rates

Mr F has complained about Bank of Scotland plc (BOS) and an account he has with them. He considers they have been charging him excessive interest and harassing him about the debt. As part of his complaint he has also raised the issue of a lack of copies of the original paperwork for this account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2874567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.