Close Brothers Limited

Financial Ombudsman decision DRN2869510 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Sun Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I appreciate that if Mr W had been given a little bit more time, or perhaps even if he’d realised Close Brothers were defaulting his account on that date, he would’ve been able to clear the arrears.Treatment in financial difficulty

Mr W complains that Close Brothers Limited unfairly recorded a default on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2869510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.