PSI-Pay Ltd

Financial Ombudsman decision DRN2864141 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Mr W complains that PSI-Pay Ltd unreasonably refused to accept his identification documentation and so delayed the withdrawal of money held in his account.Identity checks and access

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2864141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.