Barclays Bank Plc
Financial Ombudsman decision DRN2862920 Not upheld
Not upheldoutcome, as published by the Ombudsman
£16redress stated in the decision
Fri Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr T complains about a consolidation loan Barclays Bank Plc gave him in 2011. He says it put him in a worse financial position than he was in before he took it out.Irresponsible lending
He also complains about the amount of time Barclays has taken to deal with his compliant. Barclays accepts there were some delays.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2862920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.