Lloyds Bank PLC

Financial Ombudsman decision DRN2855871 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs G says that she wants Lloyds to deal with her bank manager at a bank in the country where she lives. ... Mrs G may have thought that she had asked for her Lloyds account to be closed. But Lloyds has no record of this being requested.Account closed or refused

Mrs G is elderly. She lives overseas. She has medical conditions. ... I would remind Lloyds that it should treat Mrs G positively and sympathetically. It should also consider her age and her medical conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2855871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.