Lloyds Bank PLC

Financial Ombudsman decision DRN2854647 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that Lloyds Bank PLC unfairly applied charges for unpaid items to his account as well as monthly account fees when he was going through financial difficulties.Charges and fees

Mr G has told us he was in financial difficulties as a result of his accident. If Mr G was in financial difficulties and Lloyds were aware or ought reasonably to have been aware of this then I would have expected Lloyds, in line with industry guidance, to treat Mr G positively and sympatheticallySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2854647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.