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Nationwide Building Society
Financial Ombudsman decision DRN2852550 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
it shouldn’t have charged interest to her loan account from that pointCharges and fees
She is also unhappy that Nationwide – she says - tried to dissuade her from bringing this complaint to this service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2852550.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.