FGA Capital UK Limited

Financial Ombudsman decision DRN2848003 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

excess mileage chargeCharges and fees

Miss W complains that FGA Capital UK Limited wrongly told her that she would have to pay an excess mileage charge and wrongly told her that she could not voluntarily terminate her agreement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2848003.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.