Newcastle Building Society

Financial Ombudsman decision DRN2846593 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr H said Newcastle’s refusal had caused him to get into arrears.Treatment in financial difficulty

Mr H complains that Newcastle Building Society treated him unfairly and unreasonably when dealing with a change to the date a direct debit was taken to pay his mortgage each month.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2846593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.