Santander UK Plc
Financial Ombudsman decision DRN2836787 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mr R complains about Santander UK Plc (“Santander”) in relation to charges it applied to an account which Mr R thought was dormant.Charges and fees
These charges have impacted upon Mr R’s credit file. Mr R wants Santander to reimburse the charges and remove the defaults from his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2836787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.