HSBC Bank plc

Financial Ombudsman decision DRN2826273 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

refusing to waive an early repayment charge (“ERC”)Mortgage administration

Mr and Mrs O also noted the investigator hadn’t commented on their concerns that first direct wouldn’t speak to themComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2826273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.