Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2824735 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Under the lending code businesses must treat customers positively and sympathetically when it comes to financial difficulties.Treatment in financial difficulty

require Bank of Ireland (UK) Plc to refund charges made to Mr P’s account from 15 May 2017 until 16 August 2017.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2824735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.