Lloyds Bank PLC

Financial Ombudsman decision DRN2817700 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Lloyds Bank PLC must repay any fees it has applied to Mr L’s loan servicing account for failed loan payments attempted after 8 March 2018Charges and fees

Lloyds Bank PLC must also rework Mr L’s loan so that no arrears appear on his credit file solely as a result of payments to the loan being made in cashCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2817700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.